Q: What payment methods do you accept for online orders?

A: We accept all major debit and credit cards.

Is it possible to modify or cancel my order after it has been placed?

Absolutely! As long as the order hasn’t shipped you are welcome to modify your order or cancel.

Do you offer any discounts or promotions for bulk orders?

Yes, please contact us directly to place a bulk order.

Can I place an order over the phone instead of online?

Yes, we can help you placing an order over the phone. Please call for more details.

Are there any financing options available for purchasing gaming PCs?

Yes, you can finance your order using Affirm. For more information on how this works, click here.

Are international orders accepted, and what are the shipping costs?

No, at the moment we only shipped to the US mainland.

Is there a warranty included with the purchase of a gaming PC?

Yes, please click here to review our Warranty Policy.

How much does shipping cost, and what are the delivery times?

All of our orders come with FREE SHIPPING. If you need overnight or expedited shipping, please contact us for more details.

Do you offer expedited shipping for urgent orders?

Yes, we offer expedited shipping and handling services for urgent orders when available. Please contact us for assistance.

What countries do you ship to, and what are the international shipping rates?

At the moment we only shipped to the US mainland.

Can I change the shipping address after the order has been processed?

No. If you need to change you shipping address please cancel the order and place a new one or contact us directly.

What shipping carriers do you use for gaming PC deliveries?

We use both UPS and FedEx.

Is it possible to track my order in real-time during the shipping process?

Yes, you will receive a tracking number via email once the order has been shipped.

What happens if my gaming PC is damaged during shipping?

Please contact us immediately if you suspect that your computer has been damaged in transit.

Are the gaming PCs pre-assembled, or do I need to assemble them myself?

All our gaming PCs are prebuilt and ready to go out of the box. Everything is plug and play, with very minimal setup needed.

Can I customize the components in my gaming PC before it’s assembled?

We do not offer any customization on our Gaming PCs beyond the variations listed on our website. All of our systems are prebuilt in advance and are ready to ship.

Are these gaming desktops tested before they are shipped?

All of our gaming computers are tested for performance and functionality before they are shipped. This ensures that your computer is running and the correct temperatures and performing according to specification.

Can I upgrade individual components of my gaming PC after purchase?

Yes you can. Keep in mind however that our limited warranty does not cover third party items, upgrades, additions, and software not sold by us.

What components brands do you use for your systems?

We use a mix of major and in-house brands to assemble our products, depending on availability. While all components will be shipped according to the specifications requested, we cannot guarantee specific brands and models.

My order hasn’t arrived yet. What should I do?

Please make sure to check your tracking number. If the tracking shows delivered but you cannot find your package, please contact us for assistance.

What do I do if I receive the wrong product or if my gaming PC arrives damaged or defective?

Please contact our customer support team for assistance with your order.

Is there a return policy, and how can I initiate a return for my order?

You can initiate a return by contacting us. Click here to read our return policy.

I’m having trouble with the setup. Can I get technical support?

Absolutely! Click here for assistance with setting up your computer.

My order is missing certain accessories. How can I obtain them?

If your order is missing accessories or peripherals, we can send you the missing products. Please get in touch with us so you can receive them.

What is your policy on order cancellations and refunds?

As long as the order hasn’t shipped you are welcome to cancel to receive a full refund. Order cancellations and refunds after your order has been shipped are governed by our return policy.

I’m experiencing performance issues with my gaming PC. What’s the solution?

All of our gaming computers are tested for performance and functionality before they are shipped. This ensures that your computer is running and the correct temperatures and performing according to specification. Please contact us if you are experiencing performance issues with your system.

How can I contact customer support for further assistance with my order?

You can contact us directly by calling +1 (305) 433-7152, chatting with us via our website, or sending an email to support@buysaav.com.